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<p>Contributors xxii</p> <p>Preface xxv</p> <p>Acknowledgments xxvii</p> <p><b>SECTION I: Basic Concepts and the Current Healthcare Environment</b> 1</p> <p>1 Clinical Laboratory Management:  Basic Principles and Practices 3<br /><i>Paul Wesolowski and Susan D. Roseff</i></p> <p>2 Regulatory Issues in Laboratory Medicine 25<br /><i>Glenn Ramsey and Christina E. Anderson</i></p> <p>3 The Changing Practice of Medicine 53<br /><i>Elizabeth A. Godbey, Susan D. Roseff, and Denise E. Russell</i></p> <p>4 The Changing Healthcare Environment 67<br /><i>Steven M. Armstrong and Sandra L. Lamm</i></p> <p><b>SECTION II: Managerial Leadership </b>93</p> <p>5 The Foundations of Leadership 95<br /><i>David S. Hefner and Katharine R. Becker</i></p> <p>6 Employee Needs 108<br /><i>Kathleen G. Beavis</i></p> <p>7 Motivating through Intelligent Leadership 116<br /><i>Christa Pardue</i></p> <p>8 Effective Communication 123<br /><i>Marianna Hofmeister</i></p> <p>9 Effective Meetings 135<br /><i>Mark G. Hanly</i></p> <p>10 Conflict Management 144<br /><i>Christopher Naugler</i></p> <p>11 Leading People Through Change in Pathology and Laboratory Medicine 151<br /><i>Gabriel E. Ayala</i></p> <p><b>SECTION III: Personnel Management </b>159</p> <p>12 Employee Selection 161<br /><i>Anthony S. Kurec</i></p> <p>13 Performance Appraisals and Competency Assessment 182<br /><i>Lynne S. Garcia</i></p> <p>14 Staffing and Scheduling 202<br /><i>Patti Medvescek</i></p> <p>15 Teams, Team Process, and Team Building 212<br /><i>James W. Bishop, Dow Scott, Stephanie Maynard Patrick, and Ji-Yeon Seok</i></p> <p>16 Labor Relations 226<br /><i>Emily A. Snavely and Lynne S. Garcia</i></p> <p>17 Workplace Drug Testing and the Clinical Laboratory 242<br /><i>Lindsay A. L. Bazydlo</i></p> <p><b>SECTION IV: Requirements for Effective Laboratory Management</b> 251</p> <p>18 Quality Management 253<br /><i>Lynne S. Garcia</i></p> <p>19 International Organization for Standardization 271<br /><i>Anne Marsden and Amy Shahtout</i></p> <p>20 Effective Communication in Laboratory Management 278<br /><i>Andrea Linscott and Elise Occhipinti</i></p> <p>21 Laboratory Information Systems 285<br /><i>Melinda L. Doherty and Kenneth E. Youens</i></p> <p>22 Management of Point-of-Care Testing 298<br /><i>Laura Smy, Kristine Apfeld, Sarah Ampomah, and Molly Thieme</i></p> <p>23 Principles of Preanalytic and Postanalytic Test Management 315<br /><i>Lynne S. Garcia and Andrea J. Linscott</i></p> <p>24 Selection and Implementation of New Equipment and Procedures 333<br /><i>Paula Revell and Lakshmi Chandramohan</i></p> <p>25 Laboratory Safety 343<br /><i>Cameron A. Brown and James J. Dunn</i></p> <p>26 Emergency Management 372<br /><i>Andrea J. Linscott and Natalie Williams-Bouyer</i></p> <p><b>SECTION V: Financial Management </b>387</p> <p>27 Financial Management: Setting the Stage 389<br /><i>Lynne S. Garcia</i></p> <p>28 Strategic Planning 396<br /><i>Jonathan R. Genzen and Paul Valenstein</i></p> <p>29 Human Resource Management in the Laboratory: An Important Component of Financial Management 408<br /><i>Fred Westenfeld and Michael R. Lewis</i></p> <p>30 Costs, Budgeting, and Financial Decision Making 416<br /><i>Geoffrey C. Tolzmann, Richard J. Vincent, and Michael R. Lewis</i></p> <p><b>SECTION VI: Coding, Billing, and Charges for Laboratory Services </b>443</p> <p>31 Correct Coding of Billable Services in the Clinical Laboratory 445<br /><i>Vickie S. Baselski, Alice S. Weissfeld, and Fran Sorrell</i></p> <p>32 Approaches to Billing Laboratory Services 460<br /><i>Vickie S. Baselski, Alice S. Weissfeld, and Fran Sorrell</i></p> <p>33 Charges and Fees for Laboratory Services 468<br /><i>Vickie S. Baselski, Alice S. Weissfeld, and Fran Sorrell</i></p> <p><b>SECTION VII: Reimbursement, Compliance, and Profitability </b>475</p> <p>34 Rules and Regulations in Reimbursement 477<br /><i>Vickie S. Baselski, Alice S. Weissfeld, and Fran Sorrell</i></p> <p>35 Reimbursement Compliance 492<br /><i>Vickie S. Baselski, Alice S. Weissfeld, and Fran Sorrell</i></p> <p>36 Determination of Profitability 506<br /><i>Vickie S. Baselski, Alice S. Weissfeld, and Fran Sorrell</i></p> <p><b>SECTION VIII: Outside Marketing and Expansion </b>513</p> <p>37 Hospital-Based Laboratory Outreach 515<br /><i>Richard Adams, Daniel Kelly, and Lynne S. Garcia</i></p> <p>38 Finance and Decision-Making in Outreach 527<br /><i>Ziad Peerwani</i></p> <p>39 Outreach: Obstacles to Hospital Outreach and Enhancing Customer Satisfaction 550<br /><i>Beth H. Deaton</i></p> <p><b>SECTION IX: Clinical Trials and Evidence-Based Laboratory Medicine </b>573</p> <p>40 The Current State of the US Food and Drug Administration Process and Regulations for Diagnostic Laboratory Assays 575<br /><i>Donna M. Wolk, Natalie N. Whitfield, and Fran White</i></p> <p>41 The Clinical Trial Laboratory: Research Compliance for Clinical Microbiologists 584<br /><i>Donna M. Wolk, Amanda M. Styer, and Natalie N. Whitfield</i></p> <p>42 Clinical Trials and Evidence Based Research in the Clinical Laboratory 595<br /><i>Donna M. Wolk and Natalie N. Whitfield</i></p> <p><b>SECTION X: Defining and Measuring Standards for Success </b>607</p> <p>43 Benchmarking and Performance Monitoring for the Clinical Laboratory 609<br /><i>Lauren N. Pearson and Michael R. Lewis</i></p> <p>44 Test Utilization and Clinical Relevance 626<br /><i>Michael L. Wilson, Gary W. Procop, and L. Barth Reller</i></p> <p><b>SECTION XI: The Future of Clinical Laboratories </b>639</p> <p>45 The Future of Pathology and Laboratory Medicine: Political, Social, Economic, and Regulatory Impacts 641<br /><i>Lisa M. Stempak and Mark Rodgers</i></p> <p>46 The Future of the Clinical Scientist Workforce 652<br /><i>J. Frame, Donna Gaffney, and Jana Bagwell</i></p> <p>47 Electronic Health Records and Their Implications and Opportunities for Laboratories 660<br /><i>Roger L. Bertholf</i></p> <p>48 Current Trends in Instrumentation and Technology: A Look toward the Future 674<br /><i>Patrick B. Kyle and Lauren McVoy</i></p> <p>49 The Future Practice of Laboratory Medicine 690<br /><i>Christopher Zahner and Peter McCaffrey</i></p> <p><b>SECTION XII: Pandemics and Healthcare Institutions </b>701</p> <p>50 Epidemics and Pandemics:< Lessons from the Past, Concerns for the Future 703<br /><i>Charles S. Bryan</i></p> <p>51 One Health in Pandemic Planning, Prevention, and Response 717<br /><i>Craig Stephen</i></p> <p>52 Pandemic Planning: Roles of Clinical and Public Health Laboratories 727<br /><i>Robert T. Ball, Jr., Joseph F. John, Jr., and Michael G. Schmidt</i></p> <p>53 Laboratory Preparedness 744<br /><i>Deirdre Church</i></p> <p>INDEX 763</p>

<p><b>Lynne S. Garcia, </b>L&G Asssociates, Santa Monica, California <p><b>Timothy C. Allen,</b> Corewell Health, Royal Oak, Michigan <p><b>Vickie S. Baselski,</b> University of Tennessee Health Science Center, Memphis, Tennessee <p><b>Deirdre L. Church,</b> University of Calgary, Calgary, Alberta, Canada <p><b>Donald S. Karcher,</b> George Washington University, Washington, DC <p><b>Michael R. Lewis,</b> Banner MD Anderson Cancer Center, Gilbert, Arizona <p><b>Andrea J. Linscott,</b> Ochsner Medical Center, New Orleans, Louisiana <p><b>Melinda D. Poulter,</b> University of Virginia, Charlottesville, Virginia <p><b>Gary W. Procop,</b> American Board of Pathology, Tampa, Florida <p><b>Alice S. Weissfeld,</b> Microbiology Specialists, Inc., Houston, Texas <p><b>Donna M. Wolk, </b>Geisinger, Diagnostic Medicine Institute, Department of Laboratory Medicine, Danville, Pennsylvania

<p><b>Apply the principles of management in a clinical setting with this vital guide</b> <p><i>Clinical Laboratory Management</i>, Third Edition, edited by an esteemed team of professionals under the guidance of editor-in-chief Lynne S. Garcia, is a comprehensive and essential reference for managing the complexities of the modern clinical laboratory. This newly updated and reorganized edition addresses the fast-changing landscape of laboratory management, presenting both foundational insights and innovative strategies. <p>Topics covered include: <ul><li> an introduction to the basics of clinical laboratory management, the regulatory landscape, and evolving practices in the modern healthcare environment</li> <li> the essence of managerial leadership, with insights into employee needs and motivation, effective communication, and personnel management, including the lack of qualified position applicants, burnout, and more</li> <li> financial management, budgeting, and strategic planning, including outreach</li> <li> up-to-date resources for laboratory coding, reimbursement, and compliance, reflecting current requirements, standards, and challenges</li><li> benchmarking methods to define and measure success</li> <li> the importance of test utilization and clinical relevance</li> <li> future trends in pathology and laboratory science, including developments in test systems, human resources and workforce development, and future directions in laboratory instrumentation and information technology</li><li> an entirely new section devoted to pandemic planning, collaboration, and response, lessons learned from COVID-19, and a look towards the future of laboratory preparedness</li></ul> <p>This indispensable edition of <i>Clinical Laboratory Management</i> not only meets the needs of today’s clinical laboratories but anticipates the future, making it a must-have resource for laboratory professionals, managers, and students. Get your copy today, and equip yourself with the tools, strategies, and insights to excel in the complex and ever-changing world of the clinical laboratory.

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