Inhalt

Titelei

Impressum

Inhalt

Vorwort

1 Fragen und Schlüsselkompetenzen

Was sind Kompetenzen?

Was sind Schlüsselkompetenzen?

Wie lassen sich diese einordnen?

2 Fragen und Zuhören  

3 Fragen als Werkzeug

3.1  Grundformen

3.1.1.1  WORUM GEHT ES?

3.1.2  Offene Frage

3.1.3  Geschlossene Fragen

3.1.4  Öffnende Frage

3.1.5  Schließende Frage

3.2  Der Fragetrichter

3.2.1  Screening und Focussing

3.2.2  Wie Sie systematisch fragen können

4 Frageprinzipien

4.1  Allgemeine Prinzipien

4.1.1  Unterschiede erfragen

4.1.2  Beschreiben statt Bewerten

4.1.3   Eigenschaften „verflüssigen“

4.1.4  Opfer- und Täter-Rolle

4.1.5  Eine zeitliche Dimension einführen

4.1.6  Werte klären

4.1.7  Mythen, Geschichten und Theorien entdecken  

4.2  Spezielle Frageprinzipien

4.2.1  Subsysteme und Koalitionen analysieren

4.2.2  Rangfolgen bilden

4.2.3  Differenzieren

4.2.4  Übereinstimmungen ‒ Differenzen klären

4.2.5  Status quo und seine Vorteile

4.2.6  Veränderungen anpeilen

5 Wie Sie sonst noch fragen können ‒ Ein Fragenlexikon von A bis Z

5.1.1  Alternativfrage

5.1.2  Gegenfrage

5.1.3  Hypothetische Frage

5.1.4  Impuls

5.1.5  Informationsfrage

5.1.6  Kontrollfrage

5.1.7  Prozessfrage

5.1.8  Reflektierende Frage

5.1.9  Rhetorische Frage

5.1.10  Skalierende Frage: Reihen bilden  

5.1.11  Sokratische Frage

5.1.12  Zirkuläre Frage

6 Wie Sie eher nicht fragen sollten

6.1.1  Die Antwort selber geben

6.1.2  Suggestivfrage

6.1.3  Mehrfachfragen

6.1.4  Fragemonolog

6.1.5  Fragekäfig

7 Fragen für Führungskräfte

7.1  Fragen, die Kreativität fördern  

7.1.1  Fragen, die Routine und Prozesse hinterfragen

7.1.2  Fragen, die Teams auf Ideen bringen

7.1.3  Fragen an Mitarbeiter, die bereits kreativ sind

7.1.4  Fragen, die die Entwicklung neuer Produkte fördern

7.1.5  Fragen, die eine potenziell gute Idee testen

7.2  Fragen für Meetings

7.2.1  Fragen, die Sie zu Beginn und während des Meetings stellen können

7.2.2  Fragen, die Sie am Ende des Meetings stellen können

7.2.3  Blick in die Zukunft

7.3  Fragen an Teams

7.3.1  Wenn Ihr Team mit dem Projekt beginnt

7.3.2  Wenn das Projekt abgeschlossen ist

7.4  Fragen, die helfen, Probleme zu analysieren und zu lösen

7.4.1  Welche Brille möchten Sie aufsetzen?

7.4.2  Nicht personalisieren!

7.4.3  Das Problem analysieren

7.4.4  Eine Lösung suchen

7.4.5  Bevor Sie sich für eine Lösung entscheiden

7.4.6  Eine Lösung umsetzen

8 Fragen für lernende Gruppen

8.1  „Würden Sie bitte den Kurs übernehmen?“

8.2  Teilnehmer aktivieren  

8.2.1  Differenzieren, präzisieren

8.2.2  Analysieren, ausleuchten

8.2.3  Messen, evaluieren

8.2.4  Synthese bilden, anknüpfen

8.2.5  Kognitiv erfassen, verstehen

8.2.6  Autonom arbeiten

8.2.7  Improvisieren, erfinden

9 Fragen, die Sie sich selbst einmal stellen können

10 Zu guter Letzt

11 Anhang: Quizfragen

12 Literatur

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